Professional Development Day

"Conflict Solutions" by Gary McDougall

Gary McDougall is a recently retired police officer who served the law enforcement community for 25 years, where his focus was in the area of personnel development, specifically the area of communication. In 1997, Gary completed the Certification Program to become a qualified Hostage and Crisis Negotiator and was involved in 47 high-risk hostage/crisis situations. Gary’s specialty is in the area of training workplace groups in conflict management, dealing with difficult clients, ethics in the workplace and workplace violence issues.

Negotiate Anything 8:30am – 12:00pm

Any human interaction in which at least one of the parties has an “agenda” can be considered a “negotiation”. We negotiate every day in situations; either business related or in our personal situations. Not all negotiations are limited to boardroom situations. This course is structured to provide you with an insight into how you can be more effective during your everyday negotiations. You will learn how to manage the negotiation process, manage your emotions and emotions in others during your more difficult interactions.

This session will provide you with a model for preparing yourself in anticipation for a negotiation and give you a structured model to follow to ensure the best results possible.

Dealing with Difficult People 1:00pm – 4:30pm

This course is designed to deliver an understanding of why difficult people act as they do and to provide you with tools for addressing those difficult situations. When you encounter a reasonable person acting unreasonably, there are several highly effective strategies for restoring the relationship to a productive and functional state. This course will give you the tools to control your own emotional responses and also show you ways in which you can manage the other person effectively. If you have frequent interactions with difficult people, this course is for you.

Itinerary:

Morning Registration and Breakfast: 8:00am
Seminar 1 (AM): 8:30am

Afternoon Registration and lunch: 12:00pm
Seminar 2 (PM): 1:00pm

Cocktails: 4:30pm

Evening Registration: 5:15pm

Dinner: 5:30pm

Presentation: 6:30pm

To register, please contact Mr. Justin McCrea by phone at (306) 820-4049 or by email at Justin.McCrea@huskyenergy.com.